Privacy Policy

This policy describes how the Studio Dentaire (Vaudreuil-Dorion) website collects, uses, shares and retains the personal information of the people who visit it. It applies to the website only. Information collected at the clinic as part of your care (patient record, X-rays, billing) is governed by the clinic's professional and legal obligations and is handled under separate practices.

It has been written with Québec's Act respecting the protection of personal information in the private sector, as amended by Law 25, in mind. [To be confirmed by legal counsel]

By using the site, you acknowledge that you have read this policy. If you have questions, the contact details of the person responsible are at the end of this document.

The site asks for personal information only when you fill out the appointment request form. The fields are: your name, phone number, email address, whether you are a new or existing patient, your preferred day and time, the general reason for your visit, your preferred language, and your consent to be contacted.

We ask that you not include medical details in the reason-for-visit field: a general description (for example "exam and cleaning" or "tooth pain") is enough. You will be able to explain your situation in detail during the confirmation call or at the clinic.

Only with your consent, the site also collects usage data through analytics tools (see the "Cookies and analytics" section). No user account is created and no financial information is collected by the site.

When you call or write to the clinic, the information you provide is handled under the clinic's practices, not by the website.

Form information is used for one purpose only: to reach you to schedule and confirm your appointment, in the language you chose. It is not used for marketing, is neither sold nor rented, and is not used to build a profile.

Analytics data is used only to understand, in aggregate, how the site is used (pages viewed, where visits come from, device types) in order to improve its content and accessibility.

On your first visit, a banner asks whether you accept audience-measurement cookies. Until you agree, no analytics tool is loaded and no non-essential cookie is placed on your device. Your choice is stored in your browser.

If you accept, the site loads Google Analytics 4 through Google Tag Manager. These services, provided by Google LLC, place cookies and collect data such as pages viewed, visit duration, device type and a truncated IP address. This data may be processed on servers located outside Québec, including in the United States. For more information, see Google's privacy policy.

The site does not use advertising cookies or cross-site tracking.

The interactive map on the Contact page is provided by Google Maps. To avoid any exchange of data with Google without your agreement, the map loads only when you click "Show map". A directions link is available at all times without loading the map.

Strictly necessary cookies remember your language preference and your cookie choice. They are not used to identify you.

When you submit the form, its content is emailed to the clinic and kept in a secure administration area, accessible only to authorized staff, in order to schedule your appointment. The request is deleted once handled or, at the latest, twelve months after it was received. [To be confirmed by legal counsel]

The email is received and handled by the clinic staff responsible for appointments. It is kept only as long as needed to reach you and schedule your appointment. Any information that belongs in your patient record is then entered there, and that record is kept in accordance with the record-keeping obligations the clinic is subject to. [To be confirmed by legal counsel]

The site relies on technical providers for hosting, email delivery and, with your consent, audience measurement. These providers have access to your information only to the extent needed to deliver their service and may process it outside Québec. The site does not share your information with any other third party unless required by law.

The site is served over an encrypted connection (HTTPS) and the form is processed server-side. Emails sent to the clinic are delivered through a mail service that supports encryption in transit.

No transmission over the Internet is entirely secure, however. If you would rather not use the form, you can always call us at 450 510-1717.

In the event of a confidentiality incident presenting a risk of serious harm, the clinic will take the steps required by law, including notifying the people concerned and the Commission d'accès à l'information du Québec.

At any time, you may: request access to the personal information the clinic holds about you; ask that it be corrected if it is inaccurate, incomplete or ambiguous; withdraw your consent to the use of your information or to audience measurement; and, in the cases provided by law, ask that it no longer be disseminated or that it be deleted.

To exercise these rights, contact the person responsible for the protection of personal information (details below). We will respond within the time limits set by law. Proof of identity may be requested to confirm who you are before a request is acted on.

To withdraw your consent to analytics cookies, delete this site's cookies in your browser settings: the banner will be shown again on your next visit and you can decline at that point.

If you believe your rights have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

As required by law, the clinic has designated a person responsible for the protection of personal information: [Name of the person responsible — to be confirmed]. [To be confirmed by legal counsel]

This person oversees the application of this policy, receives access and correction requests, consent withdrawals and complaints, and coordinates the response to any confidentiality incident.

We may update this policy to reflect changes to the site, our practices or the law. The version in force is always the one published on this page, with its update date. If a significant change is made, a notice will be posted on the site.

For any question or request about this policy or your personal information:

By phone: 450 510-1717

By email: [privacy officer's email — to be confirmed]

By mail: Person responsible for the protection of personal information, Studio Dentaire, 585 Saint-Charles Avenue, Suite 230, Vaudreuil-Dorion, QC, J7V 8P9